Shipping & Returns
Shipping & Returns
Seller: MERT ARAZ; address: Mimar Sinan Mahallesi, Selmani Pak Caddesi, No: 48, İç Kapı No: 111, Üsküdar / İstanbul, Türkiye; email: info@byhendi.com; telephone: +905323417907; tax/registration: Vergi Dairesi: Üsküdar; VKN: 0730701617. Effective on publication; this version was prepared on 10 November 2026.
1. Delivery commitment
Orders are delivered within 3 business days, meaning arrival with the customer rather than carrier handover. Start of the period, covered areas, business days/holidays and stock conditions: Delivery throughout Türkiye within a maximum of 3 business days.. Processing is within this total period: No separate preparation period is added; total delivery is limited to 3 business days.. Publication requires confirmation.
2. Area, method, charges and tracking
Coverage: Throughout Türkiye; carrier/method: DHL eCommerce (eski MNG Kargo); charges/calculation: Delivery is free for the customer; Byhendi pays the shipping charge.. The actual total is shown before ordering; undisclosed extra charges are not added. Tracking/support: Order tracking is protected by account/order reference and email verification when needed. A live carrier API connection is not configured in this version..
3. Delay, loss and damage
Contact: info@byhendi.com; +905323417907. The seller retains legal responsibility for loss/damage before delivery by its designated carrier. Damage evidence helps investigation; absence of a carrier report alone does not remove legal rights. Notification, termination and refund rights apply for delay/impossibility. Lack of stock is not automatically impossibility.
4. Fourteen-day withdrawal
For eligible goods, withdraw within 14 days from delivery without reasons or penalty; notice is also possible before delivery. Send a clear written/durable-medium notice to info@byhendi.com; +905323417907. Order references and goods identification help processing; a valid statement is not restricted to one store form.
5. Return shipment and costs
Unless collection is offered, send goods back within 14 days of notice. Address: Mimar Sinan Mahallesi, Selmani Pak Caddesi, No: 48, İç Kapı No: 111, Üsküdar / İstanbul, Türkiye; carrier/process: Notify the official email or telephone of your return; obtain DHL eCommerce dispatch instructions before shipping to the Üsküdar return address. There is no live return-label/API operation in the source; mandatory consumer rights remain protected.. No return cost is charged using the designated carrier or if none was identified before contracting. If it has no local branch, the seller arranges collection at no extra cost. Packaging advice is not a blanket restriction on legal rights.
6. Refunds
Refunds use the original payment instrument without customer charges and in one payment, including legally refundable delivery charges. The 14-day period for goods starts at designated-carrier handover, or seller receipt if another carrier is used. For undelivered goods it starts when notice reaches the seller. Bank posting does not remove the seller’s legal duties.
7. Exceptions and defective goods
Exceptions such as personal-specification goods apply only where the actual statutory conditions are met and disclosed beforehand. An earrings hygiene exception is assessed where protective seals/packaging were opened after delivery and return is unsuitable on health/hygiene grounds. There is no blanket jewellery ban. Product-specific assessment: Eligible goods have a 14-day withdrawal right. An exception such as a personalised item or an unsealed hygiene item applies only when its legal conditions actually hold and it was disclosed before sale; jewellery is not excluded as a whole.. Defective-goods rights remain.