Distance Sales Agreement
Distance Sales Agreement
This general text does not replace order-specific pre-contract information/contract records. Version/date: Byhendi / 2026-11-10 / 5e81e4f; pre-purchase flow review: Cart and checkout process email, delivery/billing addresses and item summaries. Real order placement is not ready; there is no live flow binding precontract information and contract acceptance to an order..
1. Parties
Seller: MERT ARAZ; address: Mimar Sinan Mahallesi, Selmani Pak Caddesi, No: 48, İç Kapı No: 111, Üsküdar / İstanbul, Türkiye; email: info@byhendi.com; telephone: +905323417907; tax/registration: Vergi Dairesi: Üsküdar; VKN: 0730701617. Brand: Byhendi.
2. Definitions
Seller is the identified person above; consumer is a buyer acting outside commercial/professional purposes. Goods are the ordered jewellery/accessories. A durable medium keeps information unchanged and accessible for an appropriate period.
3. Subject of the agreement
This agreement governs rights and obligations for sale/delivery of the actual distance order. Mandatory rights under Law 6502 and the Distance Contracts Regulation are preserved.
4. Seller information
The seller’s identity and contacts are the verified details in section 1. Legal name, full address and required registrations must be completed before publication. Return contact: info@byhendi.com; +905323417907.
5. Buyer information
Buyer identity, contact, delivery and billing address belong in the private order/contract record. Real customer details are not written to public pages or shared caches. Buyers must review their details before ordering.
6. Product and order information
Name, actual material, variant, quantity and reference come from the actual order. Sample products/prices on this public page are not contract data. Personalisation and actually applicable exceptions are disclosed before purchase.
7. Price and payment
The total calculated from real items/quantities, taxes, delivery and approved extras is shown in TRY before ordering. Undisclosed or unapproved extras are not charged. Actual payment methods: No live payment method operates in this version. Support or payment acceptance through iyzico/Visa/Mastercard/Amex/Troy is not claimed.. Logos do not prove live payment availability.
8. Taxes and shipping charges
Taxes and actual delivery charges must be calculated and shown before ordering; unknown amounts are not assumed. Shipping charge disclosure: Delivery is free for the customer; Byhendi pays the shipping charge..
9. Delivery conditions
Orders are delivered within 3 business days, meaning arrival with the customer rather than carrier handover. Start of the period, covered areas, business days/holidays and stock conditions: Delivery throughout Türkiye within a maximum of 3 business days.. Processing is within this total period: No separate preparation period is added; total delivery is limited to 3 business days.. Publication requires confirmation.
Coverage: Throughout Türkiye; carrier/method: DHL eCommerce (eski MNG Kargo); charges/calculation: Delivery is free for the customer; Byhendi pays the shipping charge.. The actual total is shown before ordering; undisclosed extra charges are not added. Tracking/support: Order tracking is protected by account/order reference and email verification when needed. A live carrier API connection is not configured in this version..
10. Withdrawal
For eligible goods, withdraw within 14 days from delivery without reasons or penalty; notice is also possible before delivery. Send a clear written/durable-medium notice to info@byhendi.com; +905323417907. Order references and goods identification help processing; a valid statement is not restricted to one store form.
11. Returns and refunds
Unless collection is offered, send goods back within 14 days of notice. Address: Mimar Sinan Mahallesi, Selmani Pak Caddesi, No: 48, İç Kapı No: 111, Üsküdar / İstanbul, Türkiye; carrier/process: Notify the official email or telephone of your return; obtain DHL eCommerce dispatch instructions before shipping to the Üsküdar return address. There is no live return-label/API operation in the source; mandatory consumer rights remain protected.. No return cost is charged using the designated carrier or if none was identified before contracting. If it has no local branch, the seller arranges collection at no extra cost. Packaging advice is not a blanket restriction on legal rights.
Refunds use the original payment instrument without customer charges and in one payment, including legally refundable delivery charges. The 14-day period for goods starts at designated-carrier handover, or seller receipt if another carrier is used. For undelivered goods it starts when notice reaches the seller. Bank posting does not remove the seller’s legal duties.
12. Withdrawal exceptions
Exceptions such as personal-specification goods apply only where the actual statutory conditions are met and disclosed beforehand. An earrings hygiene exception is assessed where protective seals/packaging were opened after delivery and return is unsuitable on health/hygiene grounds. There is no blanket jewellery ban. Product-specific assessment: Eligible goods have a 14-day withdrawal right. An exception such as a personalised item or an unsealed hygiene item applies only when its legal conditions actually hold and it was disclosed before sale; jewellery is not excluded as a whole.. Defective-goods rights remain.
13. Dispute resolution
Consumers may apply to a consumer arbitration committee within current financial/jurisdiction rules, or a consumer court after required pre-action mediation. No jurisdiction clause removes mandatory rights. Annual thresholds and procedures are checked by legal counsel before publication.
14. Effect
Order-specific information, clear confirmations and a versioned contract must be stored and supplied on a durable medium. Actual record/delivery method and retention: The application has order and email event records; delivery of an actual contract on a durable medium and scheduled contract archiving are not enabled in this version.; formation point: The current application does not enable real order/payment completion; a cart, saved address or sandbox receipt does not establish a completed sale.. General text alone is not a completed contract. This preparation does not enable ordering/payment.